PRIVACY POLICY

WEBSITE PRIVACY POLICY

This website, grillcareusa.com (this “Site”), is owned and operated by Grill Care USA, LLC. (“Grill Care USA” “we,” “us,” and “our”).

EFFECTIVE DATE

October 30, 2021

SCOPE OF THIS POLICY

This privacy policy (this “Policy”) applies only to information collected by us through this Site. It may not apply to information collected through other channels, such as over the phone or in person. It does not apply to other websites that you may visit, including other websites that may be linked from this Site.

Some of the information we collect through this Site may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be non-personally identifiable, such as information collected by cookies.

This Policy may be supplemented or amended from time to time by posting revisions to this page or by sending notification to you through another communication channel for which you have provided contact information.

YOUR CONSENT

By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any supplements or amendments that apply to you). If you do not consent to the collection, use, disclosure and transfer of your information as described, you may not use this Site. If you have questions about this Policy, please contact us using the information provided below.

OUR TERMS OF USE

This Policy is part of the Terms of Use that govern your use of this Site. By using this Site, you agree to be bound by this Policy.

YOUR CHOICES

In General. We respect your right to make choices about the ways your information is collected, used, and disclosed. This Policy describes some of your choices, such as your choice to opt out of receiving “cookies.” We may ask you to indicate your choices at the time and on the page where you provide your information.

Do Not Track Mechanisms. You may provide a “Do-Not-Track (‘DNT’) signal” through your browser. We do not actively attempt to bypass any DNT signals. However, because of the changing state of technology and conflicting opinions within the industry regarding the method of handling DNT signals, we do not guarantee that DNT signals will be honored by this Site.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. If at any time you wish to be taken off our mailing lists, please contact us using the information provided below.

THIS POLICY MAY CHANGE

We reserve the right to update or modify this Policy at any time and without prior notice, by posting the revised version of the Policy on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of the page on public areas of this Site.

INFORMATION WE COLLECT

Information You Explicitly Provide. We collect the information you explicitly provide (such as information that you enter manually) when you use this Site. For example, we collect the information you provide when you request service, send us questions, or otherwise interact with this Site. Some of the information you explicitly provide may be personal information, such as your name and contact information.

Information From Social Media and Third-Party Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a social media or third-party platform (such as Facebook, Google or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from that platform. We use that information in accordance with this Policy.

Information From Your Browser or Device. We collect information that is sent to us automatically by your web browser or the device used to access this Site. This information typically includes the IP address of the device, the operating system of the device, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, it may be combined with other information which may identify you.

Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:

collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;

support the features and functionality of this Site—for example, to retrieve settings that you established on previous visits;

personalize your experience when you use this Site; and improve our marketing efforts, including through use of targeted advertising.

The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. You are not required to accept cookies as a condition of accessing this Site. However, some features of this Site may rely on the use of cookies and therefore unavailable if cookies are not accepted.

INFORMATION ABOUT THIRD-PARTY COOKIES AND THIRD PARTY DATA COLLECTION

In addition to the cookies Grill Care USA delivers to your browser through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics (a website analytics tool that helps us understand how visitors engage with our Sites) as well as Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting.

You are not required to accept third-party cookies as a condition of accessing this Site and you may be able to opt-out of certain data collection by methods such as changing Ads Settings in your Google account; using NAI's opt-out tool; or using Google's opt-out tool.

HOW WE USE YOUR INFORMATION

Generally, we use the information we collect through this Site:

to provide information, products and services you request;

to provide you with customer service; to provide you with a personalized experience when you use this Site;

to contact you with information and notices related to your use of this Site;

to contact you with information and offers we believe will be of interest to you;

to invite you to participate in surveys and provide feedback to us;

to improve the content, functionality and usability of this Site;

to better understand your needs and interests; to improve our products and services;

to improve our marketing and promotional efforts;

for security, credit or fraud prevention purposes;

and for any other purpose related to fulfilling agreements between you and us.

We may transfer customer information to service providers, vendors and other companies who support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys.

HOW WE SHARE YOUR INFORMATION

With Third–Party Vendors. We share information collected through this Site with third-party vendors who provide services for us or act on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts.

With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use). Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.

With Social Media and Third-Party Platforms. We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to social media and third-party platforms (such as Google, Facebook, Twitter or others). If you choose to take advantage of this functionality, other people may be able to see the actions you have taken (for example, the products or services you have purchased). Thus, you should have no expectation of privacy in those actions. If you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads.

Within Our Corporate Structure. We may share information collected through this Site with other brands or companies in the Grill Care USA corporate structure. These affiliate companies may use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.

In Aggregate or Non-Personally Identifiable Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns and may share that data with third parties so they can better understand our user base. We may also share with third parties information about how individuals use this Site, but in a form that does not contain personally identifiable information.

As Part of a Business Transfer. Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization or liquidate our assets.

To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Otherwise Described Where You Provide Information. We reserve the right to disclose your information as described on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described on that page. We also reserve the right to disclose your information as described in any agreement to which you have agreed.

HOW WE PROTECT YOUR INFORMATION

We take reasonable precautions to secure the information we collect and to help protect your information against unauthorized use or disclosure. However, we cannot guarantee the security of information and will not be liable for breaches beyond our reasonable control.

CHILDREN’S PRIVACY

You must be at least 13 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, please do not use this Site.

LINKS TO OTHER WEBSITES

This Policy applies only to this Site. This Site may contain links to websites that are not operated by Grill Care USA. Any information you provide to other websites is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

ACCESS TO YOUR INFORMATION

If you would like to review, correct and update the personal information you have provided to us through this Site, please contact us using the information provided below. We will use reasonable efforts to comply with your request, as required by applicable law.

RETENTION OF PERSONAL INFORMATION

We retain the personal information collected on this Site as appropriate for our business purposes and as permitted or required by applicable law.

GEO-LOCATION OF INFORMATION

Grill Care USA is a U.S. entity and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. We process your information in accordance with this Policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.

GOVERNING LAW

This Policy shall be governed under the laws of the State of Florida, United States of America without regard to its conflicts of law provisions. This site and the services of Grill Care USA are designed for customers in the United States. We do not attempt to comply with European GDPR regulations. Any GDPR requests will be ignored.

QUESTIONS ABOUT THIS POLICY OR DATA PRACTICES OF Grill Care USA

If you have questions or concerns about this Policy or Our data practices, please contact us by email at privacy@grillcareusa.com You may also contact us by phone at: 1.888.510.1776